Associate, Member Engagement

About the Position

The GIIN has worked to support the scale and sophistication of the impact investing industry by building a vibrant community of impact investors and equipping them to deploy capital at scale and with integrity. Over 400 organizations comprise the GIIN’s membership which continues to grow in both scale and breadth, with strategic growth opportunities in multiple geographies.

The Member Engagement team provides services and programming to this burgeoning community. The wide range of engagement opportunities are designed to support peer exchange, learning, and collective engagement amongst members.

The Member Engagement team is seeking an Associate to support program administration, event management, relationship management, and other activities pertaining to member engagement and growth.

This position is primarily a program support position and plays a key role in ensuring the smooth execution of program activities. The right candidate for the role will be a self-starter who is energized by supporting a field-building organization dedicated to growing the impact investing market.

Position Description

Core Responsibilities:

Membership administration

• Support membership administration, such as processing membership applications, scheduling on-boarding and check-in calls, and responding to general inquiries.
• Work in collaboration with the Member Engagement Coordinator to manage the member services email account, responding to member inquiries and troubleshooting technical issues.
• In close collaboration with the Finance team, support the invoicing process for membership dues.
• Track and update member information and engagement data in Salesforce and in other formats as needed.

Relationship management

• Support the Manager of Member Engagement and Directors with introductory and onboarding calls, and other recurring calls.
• Interface with members and other stakeholders as needed to support programming and organizational goals.
• Create and update contact information and call notes in Salesforce.

Marketing and communications

• In close collaboration with the Communications team, support the communication needs of the Membership program, including drafting the monthly newsletter.
• Coordinate member outreach across different GIIN programs.

Event planning and support

• Provide logistical support for activities and events, including sending invitations, managing registration, procurement and purchasing of supplies, etc.
• Support setting up and running logistics for in-person events and virtual convenings and webinars.
• Produce participant materials for in-person and virtual convenings, such as attendee lists, sign-up sheets, nametags, participant packets, etc.
• Conduct desk research as needed to support content development.

Other:

Additional responsibilities as needed, including scheduling calls and other support for the Chief Investor Network Officer, and supporting reporting on grant deliverables.

Candidate Profile

Applicants should have a high degree of professionalism, strong organizational skills, attention to detail, professional verbal and written communication skills, and the ability to multi-task in a fast-paced environment. The Associate must also be highly responsible, collaborative, resourceful, and flexible. The ideal candidate is a proactive problem-solver who takes initiative to consistently perform to high standards. Experience working in a professional office environment is preferred.

Requirements:

• Bachelor’s degree with 0-2 years’ experience in similar role and/or office setting preferred.
• Associates degree in related field, with 2 or more years of relevant experience in a similar role and/or office setting acceptable, required.
• Able to effectively organize and coordinate multiple competing priorities, while tracking the details of each.
• Possesses a strong client/service orientation, with strong written and verbal communication skills, including ability to write clear, concise emails or other communication, and to communicate in writing and verbally in a way that builds relationships.
• Working knowledge of computer software applications, such as Microsoft Word, Excel, and PowerPoint.
• Experience with, and aptitude for, technology solutions and databases, such as Salesforce, Zoom, Microsoft Teams, Slack, Asana, Pardot, etc.
• Team-orientation, with strong interpersonal skills and the ability to work both collaboratively and independently.
• Demonstrated ability to create and improve systems to make them more effective, including proactively spotting opportunities for improvement, and identifying and implementing solutions.
• Interest in impact investing, required; experience in the field highly desired.
• Flexibility to work on a modified schedule (outside of normal business hours), if required by supervisor at times of peak project flow.
• Personable, engaging presence with diplomacy, tact, and good humor.
• Commitment to human dignity, justice, equality, and respect. The GIIN considers the values of human dignity, equality, justice and respect to be central to the work it does as a champion of impact investing. The GIIN believes that upholding these ideals is a global imperative and is an essential purpose of impact investing. While the challenges associated with these values are experienced differently across cultures, nations, and societies, they are fundamental to a shared human experience and the building of strong communities, a healthy world, and a sustainable future for all people. Successful candidates will be committed to continuous learning about human dignity, justice, equality, and respect and how to manifest these principles in the workplace.
• Aligned in thought and action with GIIN’s values: https://thegiin.org/values-and-guiding-principles

Desired experience:

• Work experience demonstrating exceptional administrative, organizational, project management, and/or event planning abilities.
• Experience in/with the financial sector.
• Experience managing account/client relations.

Location:

This position will be based in our New York City office with significant remote work flexibility offered through the GIIN’s hybrid in-person/remote work model. Candidates must possess valid authorization to work in the United States that does not require employment visa sponsorship.

Compensation:

The GIIN is committed to pay equity. Salary is determined based on experience and qualifications. Salary range for this position is between $48,000-$60,000, with an excellent benefits package.

We aim to offer competitive salaries and benefits and are committed to equality, trust, and consistency in compensation. Basing compensation on someone’s willingness and ability to negotiate or on their prior salary can lead to unfair outcomes in how people are paid, particularly for individuals experiencing barriers. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits.