Business Services Manager

Business Services Manager – International Scholarship Program

•        Fixed term contract up to 30 June 2029
•        Competitive salary and flexible work options
•        Friendly and supportive work environment
•        Canberra based

About Palladium

Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social, climate and economic value.  We work with governments, businesses, and investors to help solve the world’s most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people’s lives.

The program

The Australia Awards Global Support Mechanism (AAGSM) is a new initiative designed to enhance the Department of Foreign Affairs and Trade’s (DFAT) international scholarship program delivery by providing operational, technical and analytical services. The AAGSM consists of the Program Support Unit (PSU) – responsible for operational and technical services to DFAT and the scholarship delivery network, and the Research and Analytical Support Unit (RASU) – responsible for analytical and research services for international scholarship programs. Palladium delivers the AAGSM PSU and cooperates with DFAT to ensure effective functioning with the RASU.

The role

As Business Services Manager, you will lead a team to deliver high quality and efficient administrative and business support services to ensure a consistent, seamless and high quality experience for the PSU, DFAT and all AAGSM PSU stakeholders.

Reporting to the Deputy Team Leader, Operations, you will manage and have oversight of the key support services of enquiries management and help desk support, leading the administrative interface with universities and other external partners, providing secretariat support for the AAGSM PSU governance/management meetings and overseeing general office operations.

This role plays an integral part in the success of PSU’s service delivery. You will work as part of a highly experienced, solutions focused operations team, leading a team of Business Support Officers to provide exemplary support across the function.

About you

With significant experience in managing a busy client support function or office, you will bring:

•  Tertiary qualifications in a relevant discipline such as business administration and/or; an equivalent combination of relevant experience.
•  Demonstrated experience managing a high-volume client support function, providing support and training to others in a diverse and fast paced environment. Previous experience in higher education and/or international scholarship programs is desirable.
•  Strong experience leading a high performing team including workforce planning to respond to changing priorities and workflows.
•  Superior skills developing, monitoring and improving business support procedures to ensure effective and efficient service delivery to a high standard.
•  Project coordination and administration skills with the ability to prioritise tasks and meet deadlines.
•  Excellent interpersonal and communication skills with diverse stakeholders in a multi-cultural environment including advanced skills in problem resolution, conflict management and relevant protocol development.

To apply

Please submit your application online, including your CV and brief cover letter (maximum 2 pages), outlining your suitability in line with the requirements of the position.

Established working rights required for suitable candidates, there is no visa sponsorship or relocation support available.

For further information please email [email protected]

Closing date: Thursday 3 April 2025, 11.59pm AEST